Bringing home the silverware (and a gold)

Yep, we’ve done it again. This time we scooped 3 awards at the 2017 CCW awards in London.

Tailor made customer contact solutions

Find out about South Africa’s leading outsource customer contact centre

Cost-effective contact centre outsourcing

CONTACT CENTRE. BUSINESS PROCESS OUTSOURCING. FINANCIAL SERVICE PROVIDER

Tailor made offshore customer contact solutions

Find out about South Africa’s leading outsource customer contact centre

Cost-effective contact centre outsourcing

CONTACT CENTRE. BUSINESS PROCESS OUTSOURCING. FINANCIAL SERVICE PROVIDER

Contact centre services designed to meet your business needs

Customer service, retention and generation

Customer Contact Centre

Our single site 700 seat contact centre in Umhlanga – the heart of Durban’s contact centre hub, provides high quality distribution and outsource options for our valued partners, as well as our own products. Every day we speak to over 65,000 potential clients, from which we generate more than 30,000 new sales each month.

Financial Services Provider

As a licensed financial services provider, Talksure offers broker and intermediary solutions for a range of leading insurers with a range of insurance products including personal lines, short term insurance, long term insurance and medical gap cover. Talksure takes great pride and responsibility in being a financial services provider.

Business Process Outsourcing

We can offer straight forward BPO solutions services to your clients with your products, we can provide bespoke and specialist sales capability to boost your revenue and market share, and we will even provide a collection and retention service on your behalf using your systems or our own bespoke software.

Value Added Products

24/7 ASAP provides security and emergency services, protecting our clients and taking the stress out of managing emergency situations through our 24 hr crisis centre. We provide products that are unique to the market, compliment the primary product and respond to emerging trends around personal security.

Customer Contact Centre

Our single site 700 seat contact centre in Umhlanga, the heart of Durban’s contact centre hub, provides high quality distribution and outsource options for our valued partners, as well as our own products. Every day we speak to over 65,000 potential clients, from which we generate more than 30,000 new sales each month.

Financial Services Provider

As a licensed financial services provider, Talksure offers broker and intermediary solutions for a range of leading insurers with a range of insurance products including personal lines, short term insurance, long term insurance and medical gap cover. Talksure takes great pride and responsibility in being a financial services provider.

Business Process Outsourcing

We can offer straight forward BPO solutions services to your clients with your products, we can provide bespoke and specialist sales capability to boost your revenue and market share, and we will even provide a collection and retention service on your behalf using your systems or our own bespoke software.

Value Added Products

24/7 ASAP provides security and emergency services, protecting our clients and taking the stress out of managing emergency situations through our 24 hr crisis centre. We provide products that are unique to the market, compliment the primary product and respond to emerging trends around personal security.

What we can offer you

Talksure offers the full package to businesses of all sizes; outsourcing opportunities, sales capability, brokerage opportunity, bespoke integrated sales, customer relationship management and collections software system, and award winning skills development for our employees.

The heartbeat of our business is our customer contact centre, which handles in excess of 10,000,000 inbound and outbound client contacts every year, and is fast approaching an active client base of 400,000 people.

Through outsource and intermediary arrangements we have been trusted to act on behalf of some of South Africa’s biggest and most well-known brands to generate leads, expand on their client base and simply offer great customer service to existing clients.

Registered with the Direct Marketing Association, and operating within the guidelines of the Financial Services Board – the regulating body for South Africa Financial Services Industry, we provide reliable and great value outsource sales and customer service for our partners.  Through established relationships and integrated systems we maximise value and opportunity in each and every call that we make; Talksure has proven that we can succeed where others have failed.

What our clients are saying

Our partnership with Talksure started in June 2012 and what began as a trial initiative has developed into a fix term contract.

Tracker is an exclusive partner to Talksure and has a permanent team embedded into their outbound call centre. They are a dynamic organisation and their unwavering commitment to driving and achieving the strategic goals of this partnership is pivotal to our joint success.

We are proud of what we have achieved together in a short space of time and look forward to a many more years of collaboration with Talksure.

Michael Nieuwoudt – Executive: Global Sales, Tracker

What our clients are saying

I have, in my capacity as CEO of MiWay Insurance Ltd (a fast-growing general insurer in South Africa), known Jess Watts and his company, Talksure, since June 2009.
MiWay has had extensive business dealings with Talksure between June 2009 and September 2014. During this period, Talksure played a significant role in the growth and establishment of MiWay, who launched as a greenfields start-up in February 2008.
The main function performed by Talksure was to generate short-term (general) insurance leads for MiWay on a substantial scale between June 2009 and September 2014. At one stage, 20-25% of MiWay’s sales came from leads generated by Talksure. The quality of these leads were excellent.
Talksure also effectively sold policies on behalf of MiWay. The quality of the sales was good, however, MiWay took a strategic decision to bring all sales in-house, hence this function not lasting as long as the lead generation function.
The abovementioned relationship ended amicably in September 2014, however, the “Talksure” policies on the MiWay book is still performing well and Talksure still earns a substantial amount of commission from MiWay on a monthly basis for as long as the policies remain on the book. We still have regular meetings with Talksure to investigate other potential mutual opportunities.
The relationship worked because of the high level of trust that existed between the parties and the high quality of the service that we received from Talksure.

Rene Otto – CEO – MiWay Insurance Limited

There’s nothing better than working with great people.

Get in touch now to see what we can do for you.

Alternatively you can contact us by phone or email

Speak with someone by contacting +27 (0) 860 333 343

Lines are open between 8am to 5pm Monday to Friday

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