Outsource solutions personalised for you and your business

Outsource solutions personalised for you and your business

Over the last 6 years, Talksure South Africa has proven itself to be a specialist call centre with a difference. As a progressive and highly specialist CRM service provider, we have the knowledge and a proven track record for success.

The perfect BPO destination

Talksure calls the vibrant, fast growing, coastal suburb of Umhlanga home. Rested against the eastern coastal shoulder of South Africa in the province of Kwa Zulu Natal, Umhlanga is approximately 10 km’s north of Durban CBD which is South Africa’s third largest city, 2010 World Cup host city, 2022 Commonwealth games host city and the biggest on the eastern coast of Africa. Due to its well-developed infrastructure including digital and telecommunication capabilities, close proximity to an international airport, Umhlanga has become known as the contact centre hub of the continent, and a hot spot for international cost effective outsourcing.

How outsourcing will fit around your business

With a specialist sales background, Talksure is a company that will help you identify opportunities and possibilities and avoid the pitfalls and hidden risks that lie on the road to revenue maximization.  We often employ 2 or 3 tests before our client is happy and that the most effective solution has been identified. Sometimes the tests show that the opportunity is . The bigger picture is that testing an idea on a small scale creates little or no significant risk to a business and can be done relatively quickly and inexpensively.

Effective communication with new and existing clients is the key to success in any mass consumer business. Digital communication produces limited results as a post-sale medium to communicate, as consumers are increasingly bombarded with emails/messages that are mostly ignored. Targeted and carefully considered voice communication is the most effective way to ensure a message is delivered and drives outcomes in a way that digital often cannot.

Over the last 6 years, Talksure South Africa has proven itself to be a specialist call centre with a difference. As a progressive and highly specialist CRM service provider, we have the knowledge and a proven track record for success.

The perfect BPO destination

Talksure calls the vibrant, fast growing, coastal suburb of Umhlanga home. Rested against the eastern coastal shoulder of South Africa in the province of Kwa Zulu Natal, Umhlanga is approximately 10 km’s north of Durban CBD which is South Africa’s third largest city, 2010 World Cup host city, 2022 Commonwealth games host city and the biggest on the eastern coast of Africa. Due to its well-developed infrastructure including digital and telecommunication capabilities, close proximity to an international airport, Umhlanga has become known as the contact centre hub of the continent, and a hot spot for international cost effective outsourcing.

How outsourcing will fit around your business

With a specialist sales background, Talksure is a company that will help you identify opportunities and possibilities and avoid the pitfalls and hidden risks that lie on the road to revenue maximization.  We often employ 2 or 3 tests before our client is happy and that the most effective solution has been identified. Sometimes the tests show that the opportunity is . The bigger picture is that testing an idea on a small scale creates little or no significant risk to a business and can be done relatively quickly and inexpensively.

Effective communication with new and existing clients is the key to success in any mass consumer business. Digital communication produces limited results as a post-sale medium to communicate, as consumers are increasingly bombarded with emails/messages that are mostly ignored. Targeted and carefully considered voice communication is the most effective way to ensure a message is delivered and drives outcomes in a way that digital often cannot.

What does South Africa’s BPO environment offer to businesses today?

Skilled English-speaking talent with strong cultural affinity to the UK, USA and Australia

Sustainable cost competitiveness and government incentives resulting in 60% direct cost savings

Thriving offshore BPO industry experiencing a 3 year 46% growth in KZN alone

Business friendly enabling environment with strong government and industry support

What does South Africa’s BPO environment offer to businesses today?

Skilled English-speaking talent with strong cultural affinity to the UK, USA and Australia

Sustainable cost competitiveness and government incentives resulting in 60% direct cost savings

Thriving offshore BPO industry experiencing a 3 year 46% growth in KZN alone

Business friendly enabling environment with strong government and industry support

Highly skilled offshore talent at your finger tips

Umhlanga is a unique offshore destination and our Talksure founder and chairman can attest to this himself. On attending a BPO outsource conference in South Africa, he listened in on a live call to the UK at a Durban based call centre. Instantly he recognised that the local workforce had the ability to deliver first class service to off-shore clients.

In South Africa, there are more than 210,000 agents working in the call centre industry and nearly 26,500 dedicated to offshore international business only. These numbers are growing rapidly as the international market quickly learns of the cost-effective and skilled workforce South Africa has to offer.

This, coupled with the neutral accent of Durban locals, makes it a perfect choice. English is spoken fluently by almost everyone in Durban, unlike those of Cape Town and Johannesburg where Afrikaans predominates resulting in quite a strong accent.

Durban also offers a high number of young and job hungry individuals and has one of the top ten universities in Africa – the University of Kwa Zulu Natal. The effect this has is that clients are provided with highly skilled, English speaking talent pool. A combination of all of these factors makes Durban the ideal offshore destination.

South Africa has already been awarded with the National Outsourcing Association (NOA) for Offshoring Destination of the Year, as well as the prestigious European Outsourcing Award (EOA) for Offshoring Destination of the Year. This is testimony to the exceptional quality being offered from South Africa to a variety of European countries and many more around the world.”

5 of the top 10 global voice companies have moved to South Africa in the last 24 months

South Africa has one of the largest English speaking populations

3rd largest low cost offshore location for UK and Australia

Highly skilled offshore talent at your finger tips

Umhlanga is a unique offshore destination and our Talksure founder and chairman can attest to this himself. On attending a BPO outsource conference in South Africa, he listened in on a live call to the UK at a Durban based call centre. Instantly he recognised that the local workforce had the ability to deliver first class service to off-shore clients.

In South Africa, there are more than 210,000 agents working in the call centre industry and nearly 26,500 dedicated to offshore international business only. These numbers are growing rapidly as the international market quickly learns of the cost-effective and skilled workforce South Africa has to offer.

This, coupled with the neutral accent of Durban locals, makes it a perfect choice. English is spoken fluently by almost everyone in Durban, unlike those of Cape Town and Johannesburg where Afrikaans predominates resulting in quite a strong accent.

Durban also offers a high number of young and job hungry individuals and has one of the top ten universities in Africa – the University of Kwa Zulu Natal. The effect this has is that clients are provided with highly skilled, English speaking talent pool. A combination of all of these factors makes Durban the ideal offshore destination.

South Africa has already been awarded with the National Outsourcing Association (NOA) for Offshoring Destination of the Year, as well as the prestigious European Outsourcing Award (EOA) for Offshoring Destination of the Year. This is testimony to the exceptional quality being offered from South Africa to a variety of European countries and many more around the world.”

5 of the top 10 global voice companies have moved to South Africa in the last 24 months

South Africa has one of the largest English speaking populations

3rd largest low cost offshore location for UK and Australia

Start outsourcing the right way

We will build you a tailor made BPO strategy exclusively for your company.

Let us show you how your business can make more money.

Start outsourcing the right way

We will build you a tailor made BPO strategy exclusively for your company.

Let us show you how your business can make more money.

The real value of outsourcing to South Africa

Traditionally, contact centre businesses around the globe have come and gone – almost as fast as new restaurants. Talksure South Africa is one of the most profitable (per seat) contact centre businesses in SA. Delivering year on year growth and with significant annuity revenues from its brokerage division, we offer our partners a solid and reliable partner in an uncertain and unpredictable world. Our success to date is your guarantee of continuity and stability in the future.

Despite currency fluctuation being an economical challenge, this would not affect the value an offshore partner would receive. All our deals are costed on a fixed price to our partners. Any change in the South African Rand versus any other trading currency will not adversely affect our pricing structure to our partners.

Currency also influences the pricing of seat costs. The economic storm cloud continues to threaten, and within the financial services sector, business costs are under increasing scrutiny. Onshore pricing in comparison to offshoring in South Africa are considerably lower; research indicates as much as 70% cost savings between Australia or the UK and South Africa. What this means for our partners is a significant saving but with a comparable level of service and output.

Talksure has the backing of one of South Africa’s biggest banks – FNB. This partnership has provided us with sustainable and well-structured funding and allows us to invest in new technology and infrastructure, as well as research and product development, all in our efforts to remain competitive in the industry.

The South African government has also been playing a critical role in uplifting the call centre industry in the country. In 2011, the government initiated the Business Process Services incentive which carried the objective of inviting investment and creating employment opportunities in South Africa through offshoring activities.

In summary, South Africa and Talksure offer a large talent pool, strong cultural affinity to western society, 50-60% lower costs than source markets, rapidly improving telecoms, government backing and proven track records. Ultimately, this serves as an indicator that Talksure South Africa offers a cost effective offshoring destination.

The real value of outsourcing to South Africa

Traditionally, contact centre businesses around the globe have come and gone – almost as fast as new restaurants. Talksure South Africa is one of the most profitable (per seat) contact centre businesses in SA. Delivering year on year growth and with significant annuity revenues from its brokerage division, we offer our partners a solid and reliable partner in an uncertain and unpredictable world. Our success to date is your guarantee of continuity and stability in the future.

Despite currency fluctuation being an economical challenge, this would not affect the value an offshore partner would receive. All our deals are costed on a fixed price to our partners. Any change in the South African Rand versus any other trading currency will not adversely affect our pricing structure to our partners.

Currency also influences the pricing of seat costs. The economic storm cloud continues to threaten, and within the financial services sector, business costs are under increasing scrutiny. Onshore pricing in comparison to offshoring in South Africa are considerably lower; research indicates as much as 70% cost savings between Australia or the UK and South Africa. What this means for our partners is a significant saving but with a comparable level of service and output.

Talksure has the backing of one of South Africa’s biggest banks – FNB. This partnership has provided us with sustainable and well-structured funding and allows us to invest in new technology and infrastructure, as well as research and product development, all in our efforts to remain competitive in the industry.

The South African government has also been playing a critical role in uplifting the call centre industry in the country. In 2011, the government initiated the Business Process Services incentive which carried the objective of inviting investment and creating employment opportunities in South Africa through offshoring activities.

In summary, South Africa and Talksure offer a large talent pool, strong cultural affinity to western society, 50-60% lower costs than source markets, rapidly improving telecoms, government backing and proven track records. Ultimately, this serves as an indicator that Talksure South Africa offers a cost effective offshoring destination.