Talksure Trading an authorised financial services provider


1.  Status of Financial Services Provider in terms of the FAIS Act                                              
Talksure Trading PTY (LTD) is an authorised Financial Service Provider, FAIS License number 42788. Leonard Chetty is the key individual of the FSP and as such participates in the decision making and management of the organisation.

2. Contact Particulars of the FSP
Physical Address:  Talksure House, 62 Umhlanga Ridge Boulevard, Umhlanga, 4319
Postal Address: PO Box 1498, Umhlanga Rocks, 4320
Telephone No: 031 582 8366
Facsimile No: 086 682 2952

3.  Contact particulars for Key Individual
Telephone No: (031) 582 8366

4.  Product Providers
The FSP has contracts with the following insurers: Guardrisk and NMS Insurance Services SA and Constantia.

5. Professional Indemnity Insurance
The FSP does have professional indemnity insurance underwritten by AIG.

6. Authorisation

The FSP is authorised to render advisory and intermediary services for the following categories of products
Category 1

Long term insurance (Category A)
Short term insurance personal lines
Short term insurance personal lines A1
Long term insurance B1
Long term insurance B1-A

7.  Complaints Procedures & Conflict of Interest Policy
If you have a complaint, please contact Customer Services on 0860 333 343, who will assist you to address the concerns you have. Please note that in terms of the FAIS act, all complaints must be addressed to us in writing.  Should we not be able to address the concerns to your satisfaction, you may wish to lodge a complaint with any of the Ombudsman whose details appear below, but in particular with the FAIS Ombud. You are entitled to request a copy of our complaints policy and procedure from any of our representatives’ offices.
The FSP takes note of Board Notice 58 of 2010 regarding FAIS Conflict of Interest.  In line with this, the following disclosures are made:

1. The FSP does not have any shares in any product provider
2. The FSP does receive more than 30% of its commission from any Insurance company.
3. The FSP and its representatives do not receive any other financial benefit other than as stipulated in Section3A (1)(a) of the code of conduct, thus only statutory commission is received.
4. The FSP has adopted a conflict of interest management policy in terms of Section3A(2)(a) of the General Code of Conduct, a copy of which is available on request.

8.  FSP Compliance Officer’s Details
Madhu Patel
ISS Compliance (Pty) Ltd
Compliance practice number 5980


FAIS Ombud Details for all FAIS advice related complaints
Noluntu Bam
The Customer Contact Division
The FAIS Ombud
Celtis House
Eastwood Office Park
Lynnwood, Pretoria PO Box 74571
Lynnwood Ridge 0040

Telephone No: 0860 FAISOM (0860 324 766)

10.  Short term Ombud details for all Short term insurance complaints
2nd Floor JCC House
27 Owl Street
2042 Telephone No: (011) 726 8900
Facsimile No: (011) 726 5501
P.O. Box 32334, Braamfontein, 2107