Business Process Outsourcing

Business Process Outsourcing

High quality outsource solutions

Talksure has been delivering the highest quality of service to hundreds of thousands of customers in South Africa since 2010. We now bring this to the world by offering a full range of outsourcing and offshoring solutions designed, implemented and managed by our team of experienced professionals. We do everything in-house, which consist of sales, learning and development, training, quality assurance, crises centre, finance, IT, recruitment and so much more. What we’re saying is “in our house, you are welcome and we’ll take care of everything you need.”

A specialist BPO call centre with a difference

As a progressive and highly specialist CRM service provider, we have the knowledge and a track record of proven success with large Blue Chip companies providing outsource lead generation and sales services to existing and prospective client bases.

With a specialist sales background, Talksure is a company that will help you identify opportunities and possibilities and avoid the pitfalls and hidden risks that lie on the road to revenue maximization.  The ability to test an idea on a small scale that has little or no significant risk to a business and is an avenue that all businesses want available to them. We often undertake 2 or 3 tests before the client is happy and that the most effective solution has been identified in order to generate the sales you want in order to take your business to new heights.

At Talksure we do effective communication to both new and existing clients and we believe that targeted and carefully considered voice communication is the most effective way to ensure a message is delivered and drives outcomes of customer service as well as increased revenue.

We will tailor make our services according to your unique business requirements and will work side by side in developing a service that allows you to obtain the best outcomes.

What can outsourcing with us do for you?

Our outsource capabilities

 

Lead Generation

Product Marketing

Highly Trained Agents

In-house Script Writers

State-of-the-art Dialing Sytem

Upselling and Cross Selling Products and Services

Customer Specific Databasing

Small Scale Campaign Testing

Our outsource capabilities

 

Lead Generation

Product Marketing

Highly Trained Agents

In-house Script Writers

State-of-the-art Dialing Sytem

Upselling and Cross Selling Products and Services

Customer Specific Databasing

Small Scale Campaign Testing

We have been utilising all of these areas for our own business portfolio for over 6 years. We know what we are good at.

How can you improve your market share and broaden your client base?

  • Lower costs to onshore call centres 50%
  • International Call Centre Industry Growth in KZN (2012 – 2015) 46%
  • International Call Centre Industry Growth in South Africa (2012 – 2015) 63%
  • Cheaper average salary of entry level talent (compared to Cape Town) 10%

Outsource and unlock the hidden revenue potential of existing clients

Studies show that it costs ten times more to generate a new customer than to maintain an existing one. The domain of deep-selling, cross-selling and up-selling is a great opportunity to earn more money from existing clients. Talksure South Africa knows your existing clients are your most prized possession, however we also know most people do not invest enough to keep them happy.

Your business can now gain access to competent up-selling and cross-selling services by outsourcing to our state of the art offshore call centre. We can provide cost effective services to your existing client base, promote new offerings, upgrade services and ensure that contract tenures are increased. We generate almost 10,000 sales a month from existing clients by simply contacting and offering them additional services.

Money for old rope? – We think so.

Building a business specific database

At Talksure we look to identify customers that we believe will be able to generate profitable return as well as increased customer tenure. We scrutinise and profile customers to learn various aspects about them through survey contact.

We collect a variety of information about customers, from demographic and geographic data to household information such as mortgage, vehicle, energy suppliers. Talksure adopted such a strategy with domestic campaigns resulting in huge success. The outcome was a database of over 300,000 opted in clients to whom we were able to convert to sales on multiple occasions, at a rate three times higher than a cold call.

Using our tried and tested model we have proven the possibility of generating opted in profiled leads at a similar rate for our international offshore partners. None of these leads appear on the DNC register, providing you peace of mind whilst we develop and increase you database.

The Result? Access to prospective profiled clients to target with your products.

Reach out to your customer, without reaching deep into your pocket

At Talksure, we have been able generate new leads for many of our clients and your ambition is something we are comfortable with. We can lead your business to new heights and save you money by offering you a full package of BPO solutions.

We have the ability to market products under your name or ours, and increase you market share or gain the same market share you would be doing onshore, but all for a fraction of the cost.

Various small businesses and major brands have benefited from our tailor-made outsource arrangements – We provide Tracker with in excess of 3,000 new clients every month. For Miway, we were able to generate an average of 8,000 warm leads every month and should you need to close a deal, on behalf of our clients we will do this as well.

Our consultants have the ability and experience to make your sales or service campaign a success. They are well versed in selling your product or service, all with the assistance of our talented script writers as well as our training and coaching teams. This is further enhanced by our state-of-the-art predictive dialing system that connects our consultants to customers immediately.

What does this mean for your business? Minimal risk, with great return.

Testing our outsource capabilities

We tailor pre-campaign tests, allowing our partners to play around with ideas and assess multiple scenarios which generally facilitate identification of the optimal way forward. These tests are key in enabling our partners to ensure that the communication with clients is effective, unintended consequences can be pre-empted and solutions identified. Why guess at the size of an opportunity when you can prove it first?

Most businesses with large consumer databases often question what clients might say, worry they may cancel, and various other questions. Realistically, these are common concerns that many organisations are challenged with an ongoing basis. However avoiding contact on the basis of not knowing the response, often results in a business losing opportunities and never unlocking the true potential of its client base.

Taking these opportunities creates the difference between a great business and a good one. Talksure works closely with its partners to test client’s responses to communication, upsells, and cross-sells in a structured and considered way, before we dive in to any opportunity. This gives us and our partners the chance to assess each new opportunity and establish the best way forward; founded on actual data from small, well planned tests.

Start outsourcing the right way

We will build you a tailor made BPO strategy exclusively for your company.

Let us show you how your business can make more money.

Start outsourcing the right way

We will build you a tailor made BPO strategy exclusively for your company.

Let us show you how your business can make more money.

What our return clients say about working with us

I have, in my capacity as CEO of MiWay Insurance Ltd (a fast-growing general insurer in South Africa), known Jess Watts and his company, Talksure, since June 2009.
MiWay has had extensive business dealings with Talksure between June 2009 and September 2014. During this period, Talksure played a significant role in the growth and establishment of MiWay, who launched as a greenfields start-up in February 2008.
The main function performed by Talksure was to generate short-term (general) insurance leads for MiWay on a substantial scale between June 2009 and September 2014. At one stage, 20-25% of MiWay’s sales came from leads generated by Talksure. The quality of these leads were excellent.
Talksure also effectively sold policies on behalf of MiWay. The quality of the sales was good, however, MiWay took a strategic decision to bring all sales in-house, hence this function not lasting as long as the lead generation function.
The abovementioned relationship ended amicably in September 2014, however, the “Talksure” policies on the MiWay book is still performing well and Talksure still earns a substantial amount of commission from MiWay on a monthly basis for as long as the policies remain on the book. We still have regular meetings with Talksure to investigate other potential mutual opportunities.
The relationship worked because of the high level of trust that existed between the parties and the high quality of the service that we received from Talksure.

Rene Otto – CEO – MiWay Insurance Limited

Our partnership with Talksure started in June 2012 and what began as a trial initiative has developed into a fix term contract.

Tracker is an exclusive partner to Talksure and has a permanent team embedded into their outbound call centre. They are a dynamic organisation and their unwavering commitment to driving and achieving the strategic goals of this partnership is pivotal to our joint success.

We are proud of what we have achieved together in a short space of time and look forward to a many more years of collaboration with Talksure.

Michael Nieuwoudt – Executive: Global Sales, Tracker