- We’re a people business our employees and partners are our number one focus.
- Our close-knit, winning culture grows and retains top talent.
- As highly motivated sales specialists we are dedicated to the highest levels of professionalism and integrity.
- Our ASPIRE employee-development program creates innovative thinkers that add value to our business and yours
- We offer demographic and personality matching of our sales force to suit YOUR campaign
- Proven track record delivering exponential revenue growth for customers
What makes us
different
Results-focused and
people-orientated
International Clients - Why choose South Africa?
Talksure calls the vibrant, fast-growing, coastal suburb of Umhlanga home. Known as the contact centre hub of the continent and a hot spot for international outsourcing, the area boasts well-developed infrastructure with digital and telecommunication capabilities, proximity to major access routes and an international airport, and a neutrally accented English speaking workforce.
A growing industry
With more than 210,000 agents working in the call centre industry and nearly 26,500 dedicated to offshore international business only, South Africa proves a booming industry for offshore business process solutions. What’s more, these numbers are growing rapidly as the international market quickly learns of the cost-effective and skilled workforce South Africa has to offer.
Skilled & English-speaking
South Africa boasts a local pool of skilled agents with a strong cultural affinity to the UK, USA and Australia and the necessary capabilities to handle complex negotiations. Durban itself offers a high number of young, skilled individuals and is home to one of the top ten universities in Africa – the University of KwaZulu Natal. The local talent, combined with robust infrastructure means offshore partners can benefit from significant savings without sacrificing a high level of service and output.
Competitive Costs
As a prime destination for contact centre solutions, South Africa offers local and international partners sustainable, competitive costs, at least 50-60% lower than source markets. The exchange rate remains favourable to international companies and ranks as the third-largest offshore location for companies in Australia and the UK, offering significant cost-savings – as much as 70%.
Award-winning BPO destination
South Africa has received both the National Outsourcing Association (NOA) for Offshoring Destination of the Year and the prestigious European Outsourcing Award (EOA) for Offshoring Destination of the Year – a testimony to the exceptional quality being offered from South Africa to a variety of European countries and many more around the world.
Experienced, entrepreneurial and agile
Leadership
Our leadership team has over 100 years of combined experience in BPO and FinServices.
Personal Care
EXCO members work on accounts personally, driving the performance of sales agents – so you get personal consultation and swift, direct action, from a single point of contact.
Capacity
Our large seat capacity means we can scale up rapidly. We have the agility and ability to respond to your needs as they evolve.
Collaboration & co-creation
- Creating strong meaningful partnerships is central to our business and this principle applies both internally and externally.
- We maintain long-term relationships and exceptional standards which is why our customer retention rates exceed target – year on year!
- We focus on building solid relationships and partnerships that last beyond the contract.
We believe risk brings reward. There’s ALWAYS a better way...
We constantly innovate to provide disruptive solutions unmet by current market offerings and leverage these innovations to offer value adding BPO services to business clients.
We’re in the business of being brave, tackling new markets on a risk and rewards basis.
