Business Process Outsourcing

We have proven track record of high quality and complex Business Process Outsource (BPO) partnerships providing hundreds of thousands of sales on behalf of major South African product and service providers.  Though outsourcing to the right partner, servicing your clients can be transformed from a drain on resource to a major revenue gain for any business; we have honed our skills and techniques in this sphere over many years and have the perfect combination of vision, drive and competence to offer bespoke BPO solutions to any business.

We can offer straight forward BPO solutions services your clients with your products, we can provide bespoke and specialist sales capability to boost your revenue and market share, and will even provide a collections and retentions service on your behalf using your systems or our own bespoke software.

South Africa was awarded EOA – Offshoring Destination of the Year award in 2013, and at present the contact centre industry continues to grow and develop at a rapid pace.  Due to favourable exchange rates, government support, neutrally accented fluency in English and proud motivated employees Talksure offers a great offshore BPO opportunity.

Financial Service Provider

As a licensed financial services provider Talksure offers broker and intermediary solutions for a range of leading insurers with a range of insurance products including personal lines, short term insurance, long term insurance and medical gap cover. Talksure takes great pride and responsibility in being a financial services provider. We do not just follow guidelines for compliance and treating customers fairly we live those values which is what differentiates us from our competitors.

We have an ever growing team of highly skilled fully accredited customer consultants as well as, trainers, coaches, quality assurance assessors and Key Individuals, who together ensure top quality sales and services are provided to our clients, as well as our partner’s client bases.  Furthermore we are accredited with INSETA and receive funding annually to further upskill and develop our people to ensure we stay abreast of industry trends and customer requirements.

Customer Contact Centre

Our single site 600 seat contact centre in Umhlanga, the heart of Durban’s contact centre hub, provides high quality distribution and outsource options for our valued partners, as well as our own products. Every day we speak to over 65,000 potential clients, from which we generate more than 30,000 new sales each month.  We have built up an understanding of our clients through their whole life cycle from lead generation, to sale, post sales satisfaction surveying, customer queries, claims, retentions and collections we handle the whole journey and have been doing so successfully for many years, and for many partners.

We are experts in transacting in highly competitive markets; where others struggle we succeed.  Driven by our unique Customer Relationship Management and integrated data strategy we are continuously researching ways to develop touchpoints between clients and their product or service.  By building up that knowledge of our client we are building opportunities for future revenue and relationships which our highly skilled consultants can then use to create interest and thus long term value.

Value Added Products and Services

Talksure’s 24/7 ASAP product suite provides a range of products and services all aimed at the personal protection of our members. With the sad fact that violent crime in South Africa is on the increase we intend to be the first port of call for our members in case of any emergency.

24/7 ASAP provides security and emergency services not only protecting our clients as they go about everyday activities but taking the stress out of managing emergency situations through our 24 hour crisis centre.  Even if you’re not sure where you are the unique panic App accessed through your cell phone will enable us to locate you.

24/7 ASAP can also be offered as a Value Added Product or Service (VAP) ranging from emergency services to medical add on’s, all specifically designed for distribution to our partner’s and clients requirements.  We aim to design products that are unique in the market place, compliment the primary product and respond to emerging trends around personal security and lifestyle desires.

Business Process Outsourcing

We have proven track record of high quality and complex Business Process Outsource (BPO) partnerships providing hundreds of thousands of sales on behalf of major South African product and service providers.  Though outsourcing to the right partner, servicing your clients can be transformed from a drain on resource to a major revenue gain for any business; we have honed our skills and techniques in this sphere over many years and have the perfect combination of vision, drive and competence to offer bespoke BPO solutions to any business.

We can offer straight forward BPO solutions services your clients with your products, we can provide bespoke and specialist sales capability to boost your revenue and market share, and will even provide a collections and retentions service on your behalf using your systems or our own bespoke software.

South Africa was awarded EOA – Offshoring Destination of the Year award in 2013, and at present the contact centre industry continues to grow and develop at a rapid pace.  Due to favourable exchange rates, government support, neutrally accented fluency in English and proud motivated employees Talksure offers a great offshore BPO opportunity.

Financial Service Provider

As a licensed financial services provider Talksure offers broker and intermediary solutions for a range of leading insurers with a range of insurance products including personal lines, short term insurance, long term insurance and medical gap cover. Talksure takes great pride and responsibility in being a financial services provider. We do not just follow guidelines for compliance and treating customers fairly we live those values which is what differentiates us from our competitors.

We have an ever growing team of highly skilled fully accredited customer consultants as well as, trainers, coaches, quality assurance assessors and Key Individuals, who together ensure top quality sales and services are provided to our clients, as well as our partner’s client bases.  Furthermore we are accredited with INSETA and receive funding annually to further upskill and develop our people to ensure we stay abreast of industry trends and customer requirements.

Customer Contact Centre

Our single site 600 seat contact centre in Umhlanga, the heart of Durban’s contact centre hub, provides high quality distribution and outsource options for our valued partners, as well as our own products. Every day we speak to over 65,000 potential clients, from which we generate more than 30,000 new sales each month.  We have built up an understanding of our clients through their whole life cycle from lead generation, to sale, post sales satisfaction surveying, customer queries, claims, retentions and collections we handle the whole journey and have been doing so successfully for many years, and for many partners.

We are experts in transacting in highly competitive markets; where others struggle we succeed.  Driven by our unique Customer Relationship Management and integrated data strategy we are continuously researching ways to develop touchpoints between clients and their product or service.  By building up that knowledge of our client we are building opportunities for future revenue and relationships which our highly skilled consultants can then use to create interest and thus long term value.

Value Added Products and Services

Talksure’s 24/7 ASAP product suite provides a range of products and services all aimed at the personal protection of our members. With the sad fact that violent crime in South Africa is on the increase we intend to be the first port of call for our members in case of any emergency.

24/7 ASAP provides security and emergency services not only protecting our clients as they go about everyday activities but taking the stress out of managing emergency situations through our 24 hour crisis centre.  Even if you’re not sure where you are the unique panic App accessed through your cell phone will enable us to locate you.

24/7 ASAP can also be offered as a Value Added Product or Service (VAP) ranging from emergency services to medical add on’s, all specifically designed for distribution to our partner’s and clients requirements.  We aim to design products that are unique in the market place, compliment the primary product and respond to emerging trends around personal security and lifestyle desires.

There’s nothing better than working with great people.

Get in touch now to see what we can do for you.

Alternatively you can contact us by phone or email

Speak with someone by contacting +27 (0) 860 333 343

Lines are open between 8am to 5pm Monday to Friday

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Do you have a product to discuss? Email here